FAQ

Frequent Asked question for Dub Air

How do I get audio separately?

You can click the download audio-only button on the project screen to download an mp3 of your dubbed video.

My video has been stuck on processing for a long time; what do I do?

Please reach out to us. Depending on the input file size, it takes 30-60 minutes to finish a dub; if it takes longer, some things might need to be corrected. If you have made the ...

What types of content can benefit from AI voice dubbing?

With Dub Air, dubbing is versatile and can benefit various types of content, including but not limited to multilingual content, which can be easily localised to reach a global audi ...

How do you secure my payment information?

We take the security of our customer’s payment information very seriously. To protect your payment information, we use Paddle, which adheres to the regulatory bodies of payme ...

I don’t have people to review the scripts; what do I do?

We can provide this service at an affordable price with a 24 hour less turnaround.

I want to retain the video background music.

The software will keep the background music, but it may be low for now. In our up-and-coming feature, Remix, you can keep the same volume for the music or change the BGM to a comp ...

How do I remove the Dub Air watermark from my videos?

Please switch to a paid plan for the removal of the watermark.

Where can I contact you for technical support?

You can contact us via email at support@dubair.ai and we will respond in 24 hours or less.If you are reporting bugs then please use the bug report button, which is inside of the we ...

Do you offer monthly and yearly plans?

We offer two types of subscriptions: Monthly and Annual. The monthly subscription involves a recurring payment that is billed every month. The annual subscription is a recurring ...

How many languages can I dub in?

We currently offer support for 29 output languages. Our focus is on providing high-quality translation, rephrasing, and automation. Arabic Bulgarian Chinese Czech Croatian ...

What does one minute of voiceover (dubbing) mean?

1 minute of AI voiceover equals 1 minute of final translated video/audio. For example, if you have a five-minute video that needs to be translated into two new languages, you will ...

What is the refund policy?

We are committed to refunding the minutes you have used if the creation of your video failed to complete due to a technical error on our end. To request a refund of minutes, please ...

The video length changes after dubbing.

This can be due to the changes in the generated SRT file from one language to another. We will soon have a feature allowing users to keep the same length.

Can I create high-definition dubbed videos?

Our system will give best output if the video resolution is 720p. We will be adding HD video output during the next quarter.

How fast can I expect to receive my dubbed content?

The speed of AI dubbing depends on the length and complexity of your content. However, AI processes are based on two things: adding lip-synch will increase the generating process ...

I cannot play the video on the project screen.

Please clear your cookies and log in again. Reach out to us if the issue persists. If you have already made edits, they are safe.

Can I cancel my subscription anytime?

Yes, you can cancel as and when you like.

Do my minutes rollover?

Yes, they do. Any unused minutes will be included in the following month; you can use them as long as your subscription is active.

I don’t have subtitles; what do I do?

In our up-and-coming feature, Remix, you can add subtitles in 29 languages, dub content in one language, and subtitles in another. We aim to launch the Remix feature in April.

Are there limitations for the duration of the dubbed videos?

For users with subscriptions, there are no specific limitations on the duration and size of uploaded videos. We recommend not to dub more than 60 minutes of content and a maximum o ...

What payment methods do you accept? How do you secure my payment information?

We support various payment methods, including credit/debit cards (Visa, Mastercard, American Express and others) and payments through Apple Pay and Google Pay. All payments are sec ...

How many minutes do I need?

The number of minutes required for the AI dubbing tool depends on your needs. For example, if you have a five-minute video that needs to be translated into two new languages, you w ...

Are there limitations to the duration of the dubbed videos?

For users with subscriptions, there are no specific limitations on the duration and size of uploaded videos. However, if you encounter any issues with videos longer than 1.5 hours, ...

Does Dub Air offer lip sync?

Dub Air offers lip-synching, which can be added at the beginning of your workflow. Our tool maintains the audio/video quality, resulting in an enhanced dubbed output that matches l ...

Can I upgrade and downgrade?

Yes, you can upgrade or downgrade your subscription or switch from a monthly to an annual plan.

Error - Subtitle Time Should be continuous and How to solve it?

How To Solve the problem? - Find time gaps in the srt. file.- Adjust or delete lines, and add text for flow, this has to be exact to help with an exact match for the srt. - Make ...

Do you provide a free trial?

We offer a free basic account. The Basic account offers users 3 minutes monthly to use all available features and when exporting your projects their will be a watermark on each pr ...

What can I do if I need more than a 120 minutes per month.

Our Agency Dub plan provides up to 500 minutes, 15 hours per month. If you need more minutes, you can reach us directly at support@dubair.ai. If you would like a bespoke plan, plea ...

How to use Dub Air ?

We have built our system easy for everyone . Here is a quick tutorial video about how to use our web application .

I need to bulk-upload the videos.

We are working on this, and in Q2, users will be able to dub multiple videos in multiple languages simultaneously.

What happens if my dubbed project fails?

We want you to know that we aim to mitigate failures when dubbing your projects. However, if you experience such an issue, we will be alerted and re-add the minutes that are deduct ...

Can I customise the AI-generated voices to match my brand's style?

Yes, AI voice dubbing can be customised to align with your brand’s unique style and tone. You will be happy to know that our AI uses the latest technology that does not need ...

What are the main features of Dub Air?

The following features are currently available in our product: ‍Automated speech-to-text, translation and voiceover: Create a transcript, translation, and voiceover for your ...

How can I contact you?

You can reach out to us via our social media pages, which you can find at the bottom of the website or in turn you can contact info@dubair.ai

Can Dub Air clone my voice?

Right now, you can clone the voice or voices of the original voices in the input file, and Dub Air allows them to speak in 29 languages! Our Revoice feature will be available at th ...

How do I control the speaker speed?

All voices work at different speeds; you can preview them before adding them to the dubbed project. All have varied cadences, speech styles, and talking speeds, and the AI will ad ...

There are delays, pauses and gaps during the dubbed content, how can I fix this?

We understand that in certain situations you will notice there are delays and gaps in your output content. We have added a special button that will help with such an issue. For t ...

I can’t login when using my email address.

In our system whenever a new user signs up, they have to verify their email address first and after the verification process, users will then be able to login. Please check your sp ...